Jennie Aitken is the Manager for the Physician Quality Improvement Program at Island Health, where she works with an incredible team to build physician capacity and confidence to improve the health care system – one project at a time! As she has been immersed in quality improvement for nearly a decade, she has had (literally) hundreds of opportunities to help create and deliver elevator pitches that recruit support and change minds. She is a passionate team builder and educator, and (to the dismay of her colleagues) an “idea-generating-machine” that is constantly looking to the next big opportunity to affect positive change. She holds a Master’s Degree in Dispute Resolution and has advanced training in facilitation, change management and mediation. When she’s not talking quality improvement, you can usually find her playing on mountain bike or chasing her (very speedy) toddler!